Remote Front Desk Training & Implementation
Remote Front Desk? We Train Them to Run Like They're In-House
Whether you’re adding a virtual assistant (VA) or transitioning to a hybrid model, we train your remote admin team to communicate clearly, book confidently, and run your front desk with the same care as your in-office team.
We’ll help you match with a qualified VA through our partnering VA company—so you’re not just hiring help, you’re hiring the right help. Once selected, we take them through a 16-hour custom training curriculum designed to get them fully integrated and ready to support wherever you need—from phones and recare to insurance, reactivations, or treatment coordination.
They won’t just know what to do—they’ll know how to do it, your way.
What’s Included:
• Partnership support to match you with a skilled VA
• Customized 16-hour onboarding and training program
• Live coaching in systems, scripts, and patient communication
• Role-specific integration (recare, phones, insurance, follow-up)
• PMS system training and workflow support
• KPI setup and tracking (calls, conversions, treatment scheduled)
• Weekly check-ins during the first 90 days
